Business System Enhancements

GenAI can enhance existing business systems.

Example: CRM.

CRM
 ↓
Customer request
 ↓
Lambda
 ↓
Bedrock
 ↓
Summary / Recommendation
 ↓
CRM

Possible enhancements:

• customer summaries
• classification
• recommendations
• automated responses

Example:

Document
   ↓
Step Functions
   ↓
Extract
   ↓
Validate
   ↓
Process
   ↓
Summarize
   ↓
Store Result

The workflow can coordinate multiple processing steps.

The outline identifies Bedrock Data Automation for automated data processing workflows.

Think:

Business Data
    ↓
Automated Processing
    ↓
Structured Information
    ↓
AI Application